FAQ

PRODUCT

What is Cocoskyn?
Cocoskyn is an Australian owned SPF brand with a mission to empower you to create a daily suncare routine. We make sunscreen that looks good, feels good and is good to the planet.

Does Cocoskyn test on animals?
All our products and formulations are and always will be vegan and cruelty free.

Shelf life of Cocoskyn sunscreen?
3 years. You can find the expiry date at the top back of the tube.

Is Cocoskyn sunscreen scented?
Yes - coconut scented! Getting the right coconut scent was one of the most difficult parts of formulation. We tested at least 25 coconut scents! Don't worry we picked the most delicious, obviously.

Is Cocoskyn sunscreen tinted?
No - this one is untinted, so it's suitable for all skin shades and you don't need to worry about transferring tint onto your clothes. HINT: If you want tinted, add a pump of your colour match foundation to your sunscreen to make your own perfect shade of SPF.

What type of sunscreen is Cocoskyn?
Our coconut sunscreen has been developed for those who "hate how sunscreen feels." For this reason our coconut sunscreen is chemical based, as chemical sunscreens aren't as thick as mineral and soak into the skin to leave skin feeling dry.

What skin types does Cocoskyn suit?
Our sunscreen is non greasy so is suitable for all skin types - dry, normal and oily. Our SPF is non tinted and doesn't leave a white cast, so is suitable for all skin shades.

Is Cocoskyn suitable for sensitive skin?
Chemical sunscreens are best suited for everyday wear and physical activity. Mineral sunscreens are best suited to everyday wear and sensitive skin. Sensitive skin is tricky because what is fine for one person won't be fine for the next. If you have sensitive skin and you're generally fine with chemical sunscreens we suggest starting with a small test patch incase irritation occurs. Check the ingredients on our ingredient list and avoid if there's a known irritant. If you usually have issues with chemical based sunscreens, then mineral sunscreen may be better suited.

Where do I use Cocoskyn?
We have designed our coconut sunscreen for face, neck and décolletage. It's safe to use anywhere over the body, you'll just go through it a lot quicker! 

What ingredients are in Cocoskyn?
We keep the nasties out! What you won't find:
No Oxybenzone
No Octinoxate
No Sulphates
No GMOs
No Mineral Oil
No Silicones
No Synthetic Dyes
No Petrolatum
No PABA
No Nanoparticles
No PEGS
No Rainforest Derivatives
Active Ingredients: 4-methyl benzylidene camphor 40mg/g, butyl methoxydibenzoylmethane 50mg/g, homosalate 150mg/g, octocrylene 100mg/g, octyl salicylate 50mg/g.
Preservatives: methyl hydroxybenzoate, propyl hydroxybenzoate, phenoxyethanol

Is Cocoskyn water resistant?
Our sunscreen is 2 hour water resistant. Make sure to reapply every 2 hours or more frequently if you are swimming or sweating.

How much Cocoskyn should I use?
There is no set rule on the exact amount of sunscreen, as each persons face and body is different sizes. As a guide, the general consensus at a minimum is 1/4 tsp for your face, and up to 1 tsp for your face, neck and ears. Body application according to the Cancer Council is 1 tsp per limb, 1 tsp body front and 1 tsp body back.

How long will I be getting sun protection?
SPF stands for Sun Protection Factor. It's a measure of how well the sunscreen protects the skin from sunburn (caused by UVB rays). The number tells you how long it will take UVB rays to redden the skin without sunscreen versus using sunscreen correctly. If using an SPF 30 it will theoretically take 30 times longer to start burning.
SPF 15 blocks 93% UVB rays
SPF 30 blocks 97% UVB rays
SPF 50 blocks 98% UVB rays

Is Cocoskyn bringing out more SPF?
Yes! We recognise that there's no one size fits all with sunscreen and plan to bring out a range of SPF. We're constantly brainstorming ideas, so if there's an SPF product you'd like us to make or a sunscreen you wish existed - let us know!

Is Cocoskyn Reef Safe?
Cocoskyn does not contain oxybenzone or octinoxate, which are known culprits for damaging reef. There's loads of chemicals and ingredients in sunscreens, makeup and skincare that haven't been as highly researched as oxybenzone and octinoxate, so the term 'reef safe' can be misleading. We are simply oxybenzone and octinoxate free.

DELIVERY, SHIPPING & REFUNDS

How much is shipping?
All Australian standard shipping is FREE! (you're welcome). We also offer an express shipping option at checkout for $10.

Does Cocoskyn ship internationally?
Not yet, but that's the plan. If you’re in a location outside of Australia and would like to get your hands on a tube, please send a request via email or DM - we are prioritising highest demand locations first.

How long will my order take to arrive?
Processing and packing at our HQ takes 1-2 days. We then use Australia Post and offer standard or express shipping.

Current Australia Post standard domestic delivery times estimate that most parcels arrive within 5 - 7 business days depending on your location (we post from WA). Please keep in mind items can take up to 10 business days, or further delays if there's disruptions out of our control caused by COVID-19 or extreme weather. Please let us know if you haven't received your order by day 12 so we can investigate.

Current Australia Post express delivery times estimate that most parcels arrive within 2 - 5 business days depending on your location (we post from WA). Express post remains the fastest postal service, but please keep in mind that Aus post may experience delays with Covid-19 and extreme weather disruptions.

After we send you your Australia Post tracking number, you can calculate your current estimated delivery times on the link below using our postcode 6027:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Alternatively you can track your order using your tracking number we email you here:

https://auspost.com.au/mypost/track/#/search

Order redirected back to Cocoskyn HQ?
We offer FREE standard shipping in Australia! If your parcel is redirected back to our HQ, a $10 redelivery fee will apply. This applies if you enter an incorrect address at checkout, causing your order to be sent back to us. This also includes if you don't pick up your item from the post office or courier depot, causing your order to be sent back to us.

Changing order once it's been placed?
We work fast to get your orders out, so we can’t always guarantee a change/edit if it’s already left our HQ. Please send us an email on info@cocoskyn.com asap so we can check processing status and see what we can do!

Changing address on order after placed?
We work super quick to process your orders, so we can’t always guarantee an address change in time if your order has already left our HQ. Please contact us asap on info@cocoskyn.com and if it’s left our HQ we can attempt to contact Aus Post for redirection. If this isn’t possible, a $10 redelivery fee will apply if an incorrect entered address is the issue.

Whats your returns policy?
Due to hygiene reasons, sunscreen products are not eligible for return or exchange. However, we have a 10 day return policy if there’s an issue with your order. Please contact us on info@cocoskyn.com

How do I start a return?
We have a 10 day return policy, which means you have 10 days after receiving your item to request a return if somethings not quite right. To start a return, contact us on info@cocoskyn.com and include photos highlighting the issue so we can help make it right. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How are refunds processed?
If a refund is approved via our returns process, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process. If more than 15 days have passed since we approved your refund, please contact us on info@cocoskyn.com.

STOCKISTS

Where is Cocoskyn stocked?
Cocoskyn is currently only available online through our website, but we do plan on expanding into physical stores. If there's somewhere you'd like to see us, drop us an email or send a DM!

How can I become a stockist?
We're flattered! If you would like to discuss stocking our delicious tubes of SPF, please send us an email on info@cocoskyn.com